Privacy policy
Your Privacy Matters
At Hapi Warehouse, safeguarding your privacy is a cornerstone of the trustworthy shopping experience we aim to provide. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, place an order, or contact our team.
By using our website, you agree to the practices described in this policy. If you do not agree with these terms, please discontinue use of our services.
About Us
Company name: HapiWarehouse
Address:
92 Baker Street
Whampoa Estate
Hung Hom, Kowloon
Hong Kong
Warehouse Address:
8 Kew Bridge Road
Brentford
London
TW8 0FJ
United Kingdom
Email: support@hapiwarehouse.com
Information We Collect
When you visit or interact with our website, we may collect the following:
- Technical data such as your IP address, browser type, and time zone
- Personal details submitted during checkout, including your name, email address, phone number, shipping address, and payment information
- Information you share when contacting us, such as customer service inquiries or messages
How We Use Your Information
The data we collect enables us to operate our store and improve your experience. We use it to:
- Process and deliver your orders
- Respond to inquiries and provide customer support
- Protect our website and reduce the risk of fraud
- Personalize your shopping experience
- Send promotional content or updates only when you've opted in
Third-Party Sharing
To run our business effectively, we may share your data with trusted third parties, including:
- Payment processing providers
- Shipping and delivery services
- Technology and marketing partners, including Shopify
We will never sell, rent, or trade your personal information.
Cookies
Our website uses cookies to ensure proper functionality. Cookies help us to:
- Remember your preferences and settings
- Improve website performance and usability
- Display content that is more relevant to you
You can disable cookies in your browser settings, but please note that some website features may not function properly without them.
Your Rights
You have full control over your personal data. As a user, you have the right to:
- Access the personal information we hold about you
- Request corrections or deletion of your data
- Restrict how your data is processed
- Obtain a portable copy of your personal information
- Withdraw consent at any time, including opting out of marketing communications
To exercise any of these rights, contact us at support@hapiwarehouse.com.
Children's Privacy
Our website and services are intended for adults. We do not intentionally collect personal data from individuals under the age of 18. If we learn that such information has been submitted, we will delete it without delay.
International Data Transfers
Depending on your location, your personal data may be processed or stored outside your country by trusted partners such as payment processors, technology providers, or shipping services.
We take appropriate measures to ensure all data transfers are handled securely and in accordance with applicable data protection standards.
Data Security and Retention
Protecting your personal information is a priority. We retain your data only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce our policies
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website. We encourage you to review it periodically.
Get in Touch
Questions about this Privacy Policy or how your information is handled? Don't hesitate to reach out.
Company name: HapiWarehouse
Address:
92 Baker Street
Whampoa Estate
Hung Hom, Kowloon
Hong Kong
Warehouse Address:
8 Kew Bridge Road
Brentford
London
TW8 0FJ
United Kingdom
Email: support@hapiwarehouse.com
Thank you for trusting Hapi Warehouse. We are committed to keeping your personal information safe while delivering a reliable and enjoyable shopping experience.