Refund policy

Shop with Confidence at Hapi Warehouse

At Hapi Warehouse, we want you to be fully satisfied with every purchase. If something doesn't live up to your expectations, don't worry — we're here to help. Our return process is clear, fair, and designed to make shopping with us completely risk-free.

Return Window

You have 30 days from the date of delivery to submit a return request. If a product isn't quite what you were looking for, just reach out to us and we'll handle the rest.

Return Conditions

To qualify for a return, the following conditions must be met:

The item has not been used or worn
It is still in its original, undamaged condition
All original packaging is included

Items that fail to meet these requirements may not be eligible for a refund.

No Restocking Fees

We never charge restocking fees. As long as your return satisfies the conditions above, you'll receive a complete refund for the returned item.

How to Request a Return

To initiate a return, get in touch with our support team:

Email: support@hapiwarehouse.com

Please include your order number so we can assist you as efficiently as possible. After reviewing your request, we'll provide you with the return instructions.

Return Shipping

Shipping costs for returns are the responsibility of the customer. We highly recommend using a tracked shipping method so you can monitor your package and confirm it arrives safely.

Exchanges

Would you prefer to swap your item for something different? Simply let us know when you contact our team and we'll do our best to arrange the exchange promptly.

Refund Processing

After we receive and inspect your returned item, we will process the refund. Refunds are completed within 7 business days following inspection. Keep in mind that your bank or payment provider may require additional time before the funds appear in your account.

Need Help?

Have questions about returns, exchanges, or your order? Our team is always ready to assist.